Rise Crm
Oct 12, 2020 The rise of mobile CRM Since the very early days of CRM, some businesses have struggled to get employees to adopt and use the software. However, with increasing use and dependence on mobile technology those companies using mobile CRM solutions are seeing far higher adoption rates. Oct 25, 2016 The Rise of the CRM Industry. Since the rise of consumerism in the 20 th century, businesses have striven to establish relationships with customers that keep bringing them back. While the term Customer Relationship Management was coined in 1995, companies have striven to know and track their customers since much before. RISE is designed to help you meet your borrowing needs. Appropriate emergencies might be a car repair, medical care for you or your family, or travel expenses in connection with your job. Appropriate emergencies might be a car repair, medical care for you or your family, or travel expenses in connection with your job.
The Rise of the CRM in the Contact Centre Space
In today’s world, consumers increasingly demand a more personalised and seamless customer experience. As a result, the CRM’s role in the Contact Centre space is evolving rapidly. Here’s why the CRM is changing the Contact Centre as we know it.
The CRM (Customer Relationship Management) or CSM (Customer Service Management) system is playing an increasingly significant role in the Contact Centre space as businesses seek to consolidate their technology, increase automation and efficiency, reduce costs, and deliver a better customer experience.
As your business’ communications solutions come up for renewal, now’s the time to decide whether to invest in two tightly integrated, best-of-breed products — a Contact Centre and a CRM/CSM system — or an all-in-one platform. You can’t look at the Contact Centre platform in isolation to the CRM/CSM system, as functionality will be blended between the two. Without a trusted partner, many businesses are making critical mistakes when it comes to building their next solution.
1. Building a next-generation Contact Centre
One of the key challenges is building a Contact Centre that’s built for the future.
Historically, businesses were more concerned about the cost of delivery than the customer experience. Now that the world has changed, one unsatisfied customer has the power to share their unsavoury experience with millions of people on Twitter. Suddenly, the stakes are much higher and therefore NPS (Net Promoter Score) is a key metric. AHT (Average Handling Time) has fallen down the priorities list.
To deliver a decent customer experience, knowing your customer well is vital. The CRM is the ideal place to store and refer to that information.
If your key business challenge is building a future-proof Contact Centre, prioritising your CRM is crucial.
2. Understanding the customer journey
Another key challenge is understanding where the customer is in their journey so that you can act accordingly.
Put simply, customer experience is about doing the right thing at the right time. More specifically, it’s about identifying a moment of truth in the buying or service cycle. The moment of truth is when the customer is about to take an action which will ultimately determine their NPS.
The CRM is built to know where the customer is in their journey, and can identify when a customer is at stage three of the buying cycle and ready to make a purchasing decision. Armed with this information, you can handle the customer interaction accordingly.
When it comes to delivering an excellent customer experience, context is king — and a good CRM can equip you with the information you need, fast.
3. Lack of data and customer insights
Finally, most Contact Centre managers don’t have enough visibility over what’s actually happening in their Contact Centre, typically because they don’t have access to day-to-day data.
However, if you store every piece of information in a CRM, you can mine that information and reveal powerful insights. What if 90% of customers are calling in because your website doesn’t work? If you know this, you can take steps to quickly resolve the issue.
If you don’t have the data, you can’t make decisions. The CRM is designed to combat this.
A good CRM system can also help new agents get up to speed on the customer quicker and ensure a consistent service, since every agent has access to the same database and can therefore act based on the context.
The Contact Centre of the future is context-aware, adaptive, and conversational.
In order to be context-aware, you need to know how your customers have interacted with your business in the past. Therefore, a key element to any future-proof Contact Centre is having somewhere to store all customer interaction information; the natural place for this is the CRM.
Even if you’re thinking from a Contact Centre perspective, rather than a CRM-first perspective about how your future Contact Centre should look, then the context store and CRM remains key.
What we’re now seeing is if you do want to go down the context-awareness route, you’ll naturally fall into the CRM space.
At Conn3ct, we know Contact Centre systems inside-out and can help you identify the right solution for your business. Unlike other CRM providers, Conn3ct is the only partner with Salesforce and Zendesk who has worked in the Contact Centre space. Whichever CRM solution you opt for, ensuring it’s implemented correctly is vital to success.
With over 30 years’ experience, we can bring our knowledge of the Contact Centre and its wider technologies to maximise the value of your chosen CRM. Backed up by our day-to-day experience implementing Contact Centre solutions, we know what it takes to deliver an outstanding customer experience.
For additional information on Conn3ct view their Company Profile
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About The Rise – Nottingham
The Rise is a newly built student accommodation just outside of the Nottingham City Centre and is perfectly located for students wanting quick access to the City. Nottingham Trent University is a 10 minute walk and the University of Nottingham be reached via bus routes and Tram stops located nearby the accommodation. With two world class universities so close, all students are welcome at The Rise.
Each studio room is spacious, offering plenty of room to study and relax. The rooms are perfectly designed for independent living with a comfortable small double bed, study station, personal bathroom, fully fitted kitchen and ample storage space. There is also a large common room on site which offers a study and gaming area. If you are looking to relax after a busy day, there is also a cinema room on site to kick back and put your feet up; Netflix included! One things for sure at The Rise, you’ll never be twiddling your thumbs looking for things to do.
With its great facilities and location, you’ll soon feel right at home at The Rise. If you fancy popping out for a bit of shopping, it’s only a 10/15 minute walk to The Victoria Shopping Centre which offers a large selection of stores. However, if you want to stay local, there are various stores a couple of minutes’ walk away for those last minute items. With bus and tram services running nearby the city of Nottingham really is your oyster. Don’t miss out and book your Nottingham University or Nottingham Trent accommodation today.
Contact Details
32 Russell Street
Nottingham, NG7 4FN
10 minute Walk to Nottingham Trent University
Central location provides access to all ameneties on your doorstep
Friendly Communal Spaces
Including cinema room and games area
All-inclusive Bills
WiFi, broadband and utility bills are all included
The Rise Crm Students
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Location
Frequently Asked Questions
General
CRM have arranged some contents insurance for you with Endsleigh, the No.1 student insurance provider. This cover does not protect laptops and phones or other items when you are outside your room. It is important for you to check this cover, so please follow the steps below to ensure you fully understand the protection provided.
Enter CRM in the Accommodation Provider search at endsleigh.co.uk/reviewcover to check your policy details.
Highrise Crm
Visit the review cover link to:
Check what is covered
Check key exclusions and limitations
Check your policy excess
Check how to make a claim
Extend and personalise your cover to protect laptops, phones and other valuables.
It is important to find out exactly what you are covered for, as you may find that the contents cover is not sufficient and you need to extend it to protect all of your possessions both inside and outside of your room.
In the light of the coronavirus (Covid-19), Endsleigh is making some change to your policy to support you in this uncertain time.
Below outlines the key changes we have made to your cover and how they will impact you and your students:
- Students leaving possessions inside their room
Endsleigh has waived their un-occupancy exclusion of 60 days. Your possessions will be covered under your policy for an unlimited period of time during the policy period.
- Students travelling home
If you are returning home then Endsleigh will cover your possessions against theft for up to £500 per bag. This protection is in place anytime a student has to do this during the policy period. Cover only applies within the UK.
- Providing storage for student possessions
Endsleigh will cover your possessions if you put these into storage. This includes all valuables up to the limits and perils on your policy certificate.
Students do not have to pay Council Tax, but the council must be informed that you are a student and apply for exemption as this does not automatically happen. It is the responsibility of every student to apply for exemption, your University/College or accommodation provider* cannot do this for you, though we can help you!
*With the exception of Edinburgh College Residences.
Facilities and features can vary; typically you are provided with a bed, a study with a desk and a chair, wardrobe and plenty of storage. Bedding is not provided with each room as most of our students prefer to bring their own, however you can order bedding and kitchen utensils from our friends UniKitOut to be delivered to your room prior to your move in.
Booking
High Rise Crm Software
You only need to provide a UK-based guarantor if you wish to pay your rent in three instalments. You do not need to provide a guarantor if you’re paying the full annual rent in advance.
Your Guarantor must have resided in the UK for the last three years in order to be eligible and we may require proof of this, if requested.
We ask you to pay a Holding Deposit to secure your room. When your tenancy commences, the Holding Deposit will convert into a refundable Security deposit. All deposits are registered with TDS which is a government accredited Tenancy Deposit Protection Scheme provider. At the end of your tenancy a final inspection of your room will be carried out prior to your move out and if any deductions are required they will be discussed with you at this point. Assuming the room and its belongings are in the same condition as when you moved and you have provided your bank details within our Portal you will get your deposit back within 10 working days. If you cancel your room booking within 14 days of your Accommodation Offer then you will be entitled to a full refund. After 14 days, the Holding Deposit is non-refundable*. Please refer to our cancellation policy for full terms and conditions. The holding deposit at The Rise is £150.
*not applicable for bookings made at properties in Scotland.
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Our Commitment To You
We understand there is some uncertainty around what being at university will look like for the next academic year, but we are committed to trying to adapt where we can for your safety and wellbeing. This includes regular cleaning and sanitisation of all communal spaces, social distancing as well as support from our on-site team, whether virtually or face-to-face.
We remain dedicated to welcoming you through our doors with the same level of support and community spirit that we have done for the last 16 years, in whatever format required. However, if you have any concerns at all about booking then please do get in touch.
Check out our video to find details on the additional measures we have put in place to keep you safe.
BOOK WITH CONFIDENCE
We have updated our cancellation policy for COVID-19
ONE-TO-ONE SUPPORT
Our friendly on-site team are here to support you, whether virtually or socially distanced
Cleanliness and safety
We’re carrying out additional cleaning routines and providing sanitising stations in communal areas
Mental health and wellbeing
Our on-site team are trained to make sure you feel comfortable in your new home with us
CRM Residents Club
Rise Crmc
We’re offering a host of online/offline events to make sure you to feel part of the CRM community
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for The Rise – Nottingham
The Rise is a newly built student accommodation just outside of the Nottingham City Centre and is perfectly located for students wanting quick access to the City. Nottingham Trent University is a 10 minute walk and the University of Nottingham be reached via bus routes and Tram stops located nearby the accommodation. With two world class universities so close, all students are welcome at The Rise.
Each studio room is spacious, offering plenty of room to study and relax. The rooms are perfectly designed for independent living with a comfortable small double bed, study station, personal bathroom, fully fitted kitchen and ample storage space. There is also a large common room on site which offers a study and gaming area. If you are looking to relax after a busy day, there is also a cinema room on site to kick back and put your feet up; Netflix included! One things for sure at The Rise, you’ll never be twiddling your thumbs looking for things to do.
With its great facilities and location, you’ll soon feel right at home at The Rise. If you fancy popping out for a bit of shopping, it’s only a 10/15 minute walk to The Victoria Shopping Centre which offers a large selection of stores. However, if you want to stay local, there are various stores a couple of minutes’ walk away for those last minute items. With bus and tram services running nearby the city of Nottingham really is your oyster. Don’t miss out and book your Nottingham University or Nottingham Trent accommodation today.